Customer service intern Wang Xin Yuan gets her first taste of dealing with difficult airline passengers.
For the second round of training, customer service intern Wang Xin Yuan is shown how to deal with passengers fed up with waiting for a delayed flight to take off.
See what changed customer service intern Wang Xin Yuan's mind about wanting to be a flight attendant.
Guo's father may not recognize his own son, but there will always be a place in his heart for him.
Intermediate
Learn about some invaluable negotiation techniques for the business world.
Intermediate
Learn 12 essential negotiation tactics for the business world.
Intermediate
Learn 12 essential negotiation tactics for the business world- and some tips on how to deal with different negotiation counterparts.
Intermediate
Handy tips on how to conduct business negotiations are continued with the importance of establishing good relationships, not revealing too much too soon and having breadth and depth of knowledge and a good memory.
Intermediate
Learn about the different negotiation styles in the East and the West.
Intermediate
Learn how the "Pygmalion Effect" can help you become a top negotiator.
Adv-Intermediate
How and when did Christianity enter China?
Adv-Intermediate
This video details the history of Christianity in China, namely the influential figures, Matteo Ricci and Xu Guangqi.
Adv-Intermediate
Emperor Kangxi played a major role in introducing Christianity into China.
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