| 违章 | wéi zhāng | to break the rules; to violate regulations |
| 处理 | chǔ lǐ | to handle; to treat; to deal with; to process; to deal with a criminal case; to mete out punishment; to offer for sale at a reduced price; to punish |
| 人 | rén | man; person; people; CL:個|个[ge4],位[wei4] |
| 查询 | chá xún | to check; to inquire; to consult (a document etc); inquiry; query |
| 案件 | àn jiàn | case; instance; CL:宗[zong1],樁|桩[zhuang1],起[qi3] |
| 进度 | jìn dù | pace; tempo; degree of progress (on project); work schedule |
| 及 | jí | and; to reach; up to; in time for |
| 联系人 | lián xì rén | contact (person) |
| 唯 | wéi | -ism; only; alone |
| wěi | yes | |
| 一会 | yī huì | a moment; a while; in a moment; also pr. [yi1 hui3] |
| 退款 | tuì kuǎn | to refund; refund |
| 的 | de | of; ~'s (possessive particle); (used after an attribute); (used to form a nominal expression); (used at the end of a declarative sentence for emphasis) |
| dí | really and truly | |
| dì | aim; clear | |
| dī | see 的士[di1 shi4] | |
| 商家 | shāng jiā | merchant; business; enterprise |
| 经营 | jīng yíng | to engage in (business etc); to run; to operate |
| 杰拉德 | Jié lā dé | Gerrard (name) |
| 社工 | shè gōng | social work; social worker |
| 库 | kù | warehouse; storehouse; (file) library |