违章

wéi zhāng to break the rules; to violate regulations

处理

chǔ lǐ to handle; to treat; to deal with; to process; to deal with a criminal case; to mete out punishment; to offer for sale at a reduced price; to punish

人

rén man; person; people; CL:個|个[ge4],位[wei4]

查询

chá xún to check; to inquire; to consult (a document etc); inquiry; query

个人

gè rén individual; personal; oneself

外卖

wài mài to go; take out (relates to food bought at a restaurant)

收

shōu to receive; to accept; to collect; to put away; to restrain; to stop; in care of (used on address line after name)

货

huò goods; money; commodity; CL:個|个[ge4]

地址

dì zhǐ address; CL:個|个[ge4]

唯

wéi -ism; only; alone

wěi yes

一会

yī huì a moment; a while; in a moment; also pr. [yi1 hui3]

退款

tuì kuǎn to refund; refund

的

de of; ~'s (possessive particle); (used after an attribute); (used to form a nominal expression); (used at the end of a declarative sentence for emphasis)

dí really and truly

dì aim; clear

dī see 的士[di1 shi4]

专家

zhuān jiā expert; specialist; CL:個|个[ge4]

咨询

zī xún to consult; to seek advice; consultation; (sales) inquiry (formal)

大陆

Dà lù mainland China (reference to the PRC)

dà lù continent; mainland; CL:個|个[ge4],塊|块[kuai4]

社工

shè gōng social work; social worker

库

kù warehouse; storehouse; (file) library

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