有

yǒu to have; there is; there are; to exist; to be

什么

shén me what?; who?; something; anything

方案

fāng àn plan; program (for action etc); proposal; proposed bill; CL:個|个[ge4],套[tao4]

查询

chá xún to check; to inquire; to consult (a document etc); inquiry; query

某人

mǒu rén someone; a certain person; some people; I (self-address after one's surname)

开

kāi to open; to start; to turn on; to boil; to write out (a prescription, check, invoice etc); to operate (a vehicle); carat (gold); abbr. for Kelvin, 開爾文|开尔文[Kai1 er3 wen2]; abbr. for 開本|开本[kai1 ben3], book format

房

fáng house; room; CL:間|间[jian1]; branch of an extended family; classifier for family members (or concubines)

Fáng surname Fang

同

tóng like; same; similar; together; alike; with

tòng see 衚衕|胡同[hu2 tong4]

tóng (used in given names); variant of 同[tong2]

住

zhù to live; to dwell; to stay; to reside; to stop; (suffix indicating firmness, steadiness, or coming to a halt)

记录

jì lù to record; record (written account); note-taker; record (in sports etc); CL:個|个[ge4]

不

bù (negative prefix); not; no

出

chū variant of 出[chu1] (classifier for plays or chapters of classical novels)

chū to go out; to come out; to occur; to produce; to go beyond; to rise; to put forth; to happen; classifier for dramas, plays, operas etc

单

dān bill; list; form; single; only; sole; odd number; CL:個|个[ge4]

Chán see 單于|单于[Chán yú]

Shàn surname Shan

退款

tuì kuǎn to refund; refund

的

de of; ~'s (possessive particle); (used after an attribute); (used to form a nominal expression); (used at the end of a declarative sentence for emphasis)

dí really and truly

dì aim; clear

dī see 的士[di1 shi4]

专员

zhuān yuán assistant director; commissioner

工作

gōng zuò to work; (of a machine) to operate; job; work; task; CL:個|个[ge4],份[fen4],項|项[xiang4]

查询

chá xún to check; to inquire; to consult (a document etc); inquiry; query

酒店

jiǔ diàn wine shop; pub (public house); hotel; restaurant

入住

rù zhù to check in (at a hotel etc)

记录

jì lù to record; record (written account); note-taker; record (in sports etc); CL:個|个[ge4]

jiudianone