有

yǒu to have; there is; there are; to exist; to be

什么

shén me what?; who?; something; anything

方案

fāng àn plan; program (for action etc); proposal; proposed bill; CL:個|个[ge4],套[tao4]

查询

chá xún to check; to inquire; to consult (a document etc); inquiry; query

某人

mǒu rén someone; a certain person; some people; I (self-address after one's surname)

名下

míng xià under sb's name

资产

zī chǎn property; assets

冻结

dòng jié to freeze (loan, wage, price etc)

原因

yuán yīn cause; origin; root cause; reason; CL:個|个[ge4]

唯

wéi -ism; only; alone

wěi yes

一会

yī huì a moment; a while; in a moment; also pr. [yi1 hui3]

退款

tuì kuǎn to refund; refund

的

de of; ~'s (possessive particle); (used after an attribute); (used to form a nominal expression); (used at the end of a declarative sentence for emphasis)

dí really and truly

dì aim; clear

dī see 的士[di1 shi4]

专家

zhuān jiā expert; specialist; CL:個|个[ge4]

咨询

zī xún to consult; to seek advice; consultation; (sales) inquiry (formal)

查

chá to research; to check; to investigate; to examine; to refer to; to look up (e.g. a word in a dictionary)

zhā see 山查[shan1 zha1]

Zhā surname Zha

酒店

jiǔ diàn wine shop; pub (public house); hotel; restaurant

开

kāi to open; to start; to turn on; to boil; to write out (a prescription, check, invoice etc); to operate (a vehicle); carat (gold); abbr. for Kelvin, 開爾文|开尔文[Kai1 er3 wen2]; abbr. for 開本|开本[kai1 ben3], book format

房

fáng house; room; CL:間|间[jian1]; branch of an extended family; classifier for family members (or concubines)

Fáng surname Fang

记录

jì lù to record; record (written account); note-taker; record (in sports etc); CL:個|个[ge4]

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