有

yǒu to have; there is; there are; to exist; to be

什么

shén me what?; who?; something; anything

方案

fāng àn plan; program (for action etc); proposal; proposed bill; CL:個|个[ge4],套[tao4]

查询

chá xún to check; to inquire; to consult (a document etc); inquiry; query

快递

kuài dì express delivery

收

shōu to receive; to accept; to collect; to put away; to restrain; to stop; in care of (used on address line after name)

货

huò goods; money; commodity; CL:個|个[ge4]

地址

dì zhǐ address; CL:個|个[ge4]

等

děng class; rank; grade; equal to; same as; to wait for; to await; et cetera; and so on; et al. (and other authors); after; as soon as; once

信息

xìn xī information; news; message

, 唯

wéi -ism; only; alone

wěi yes

一会

yī huì a moment; a while; in a moment; also pr. [yi1 hui3]

退款

tuì kuǎn to refund; refund

的

de of; ~'s (possessive particle); (used after an attribute); (used to form a nominal expression); (used at the end of a declarative sentence for emphasis)

dí really and truly

dì aim; clear

dī see 的士[di1 shi4]

专家

zhuān jiā expert; specialist; CL:個|个[ge4]

查询

chá xún to check; to inquire; to consult (a document etc); inquiry; query

酒店

jiǔ diàn wine shop; pub (public house); hotel; restaurant

入住

rù zhù to check in (at a hotel etc)

记录

jì lù to record; record (written account); note-taker; record (in sports etc); CL:個|个[ge4]

jiudianone