有

yǒu to have; there is; there are; to exist; to be

什么

shén me what?; who?; something; anything

策略

cè lüè tactics; to be tactful

cè lüè tactics; to be tactful

查询

chá xún to check; to inquire; to consult (a document etc); inquiry; query

银行卡

yín háng kǎ bank card; ATM card

反

fǎn contrary; in reverse; inside out or upside down; to reverse; to return; to oppose; opposite; against; anti-; to rebel; to use analogy; instead; abbr. for 反切[fan3 qie4] phonetic system

查

chá to research; to check; to investigate; to examine; to refer to; to look up (e.g. a word in a dictionary)

zhā see 山查[shan1 zha1]

Zhā surname Zha

身份

shēn fèn identity; status; capacity; dignity; position; rank

信息

xìn xī information; news; message

。 不

bù (negative prefix); not; no

出

chū variant of 出[chu1] (classifier for plays or chapters of classical novels)

chū to go out; to come out; to occur; to produce; to go beyond; to rise; to put forth; to happen; classifier for dramas, plays, operas etc

单

dān bill; list; form; single; only; sole; odd number; CL:個|个[ge4]

Chán see 單于|单于[Chán yú]

Shàn surname Shan

退款

tuì kuǎn to refund; refund

的

de of; ~'s (possessive particle); (used after an attribute); (used to form a nominal expression); (used at the end of a declarative sentence for emphasis)

dí really and truly

dì aim; clear

dī see 的士[di1 shi4]

台子

tái zi desk; (pool etc) table

tái zi platform; stand

社工

shè gōng social work; social worker

库

kù warehouse; storehouse; (file) library

开

kāi to open; to start; to turn on; to boil; to write out (a prescription, check, invoice etc); to operate (a vehicle); carat (gold); abbr. for Kelvin, 開爾文|开尔文[Kai1 er3 wen2]; abbr. for 開本|开本[kai1 ben3], book format

盒

hé small box; case

软件

ruǎn jiàn (computer) software

kaihecyou